BONBAKE SUPPORT
Cancellation &
Refunds
Need to cancel an order or have an issue with your purchase? Contact our team with your order details and we'll help you with the next steps.
Need to cancel?
Please contact us as soon as possible with your order number. Our team will check the order status and assist you with your cancellation request.
Need help with a refund?
If there is an issue with your order, contact our team with your order number and details of the issue. We'll review it and guide you accordingly.
Before you contact us
- Please keep your order number ready when contacting Bonbake.
- Cancellation requests are reviewed based on the current order and preparation status.
- Customised cakes, special orders, corporate orders and bulk orders may require additional review.
- Orders that have already been prepared, dispatched or delivered may not be eligible for cancellation.
- Refund requests are reviewed by the Bonbake team based on the circumstances of the order.
Please note:
Submitting a cancellation or refund request does not
automatically cancel an order or issue a refund. Our team
will review the request and assist you.